Zainab's CV
Zainab Hassan Darwish Saeedi
Head Teller | Banking Operations
Profile summary
Experienced Head Teller with 9 years of banking operations expertise, focusing on branch operations, cash management, and regulatory compliance. Skilled in processing financial transactions, maintaining joint vault custody, and executing cross-selling initiatives across personal and wealth management portfolios. Committed to upholding strict adherence to central bank guidelines and anti-money laundering standards while delivering quality customer support.
Career highlights
Branch Operations: Managed cash and cheque transactions, deposits, withdrawals, remittances, drafts, and manager cheques while maintaining joint custody of till cash and vault with the Branch Operation Manager.
Regulatory Compliance: Processed clearing cheques through the CPC and ICCS system after verifying security features using UV lamps and ink testers in line with central bank guidelines.
Customer Service: Executed cross-selling initiatives and processed service requests for Personal Banking, Wholesale Banking, and Wealth Management customers through the CASMEX and financial systems.
Certifications: Completed professional development including the Excellence in Customer Service course at IBN Battuta Training Centre and the Emergency First Aid and Cardiopulmonary Resuscitation Course.
Key skills
Professional experience
Directs branch operations and cash management functions across teller services and customer support, guiding daily transaction workflows and ensuring strict adherence to regulatory standards including KYC and FATCA compliance. Coordinates multi-channel payment processing, vault custody, and audit reconciliations while shaping customer service delivery protocols and digital banking adoption strategies.
- Manages cash and cheque transactions, deposits, withdrawals, remittances, drafts, and manager cheques while maintaining joint custody of till cash and vault with the Branch Operation Manager.
- Processes clearing cheques through the CPC and ICCS system after verifying security features using UV lamps and ink testers in line with central bank guidelines.
- Executes cross-selling initiatives and processes service requests for Personal Banking, Wholesale Banking, and Wealth Management customers through the CASMEX and financial systems.
- Performs end-of-day transaction balancing, generates daily teller reports, and reconciles vouchers with physical records while supporting monthly suspense account reviews.
Managed petty cash statements, daily bills, and worker overtime payment analysis while supporting core municipal financial administrative workflows. Handled revenue receipt updates, budget forecasts, and bank deposit slip processing alongside Oracle-based purchase order requests.
- Processed daily bills and worker overtime payments.
Education
- Bachelor’s Degree in accounting
- United Arab Emirates University, Al Ain, Cumulative GPA: 3.24
- High School Degree
- Um Umarah Secondary School, Khorfakkan
- United Arab Emirates University, Al Ain, Cumulative GPA: 3.24 June 2011
- High School Degree
- Um Umarah Secondary School, Khorfakkan Other Qualifications: Feb 2008
- International English Language Testing System
- United Arab Emirates University-Al Ain Dec 2010
- Excellence in customer Service
- IBN Battuta Training Centre, AL Ain Feb 2014
- Emergency First Aid and Cardiopulmonary Resuscitation Course
- HSS Health and Safety Solution,Dubai,UAE Field of Specialization Accounting Subjects in Specialization
- Cost and Management Accounting.
- Auditing.
- Accounting Theory. Workshops From UAE University
- The important of activity base Management
- Jump start you own Business
- How to build a successful Social Relationship in the work
- Saving is first way for Investment
- Anti Money Laundry 2014
- Anti Money Laundry Class room Programs 2016
- AML Advanced 2016
- AML Advanced 2018
- AML Advanced 2019
- Customer Care for CSO
- Using Email Effectively
- Flight to customer delight
- Emergency First Aid and Cardiopulmonary Resuscitation Course
- Excel Primer
- Excel: Effective Data Presentation Using Charts
- Key Risk Indicators in Risk
- How to protect Your Investment Portfolio from Market Crash
- Time Value for Money Applications
- Technical Analysis Series (Technical Analysis & Dow Theory)- Focused Lecture Series
- Technical Analysis Series-Type of Charts and Candlestick Patterns
- IFRS-9 Highlights for Credit Professional
- Presenting Data Effectively using Pivot Table and Charts
- Data Driven Decision Making
- Future of Banking: Embracing Technology Disruption
- English Punctuation
- Creating a Positive Mindset - Accelerating Personal Success
- Getting the Most of Your 24 Hours
- Giving Effective Feedback
- Objection Handling
- Managing Stress At Workplace
- Personal Branding
- Tolerance To Change And Uncertainty
- Customer Service Standards
Certifications
Languages
English · Professional
Arabic · Professional